MaltaSportsOnline operates through a totally secure on-line transaction platform, and utilizes Bank of Valletta as its e-business associate. All on-line transactions are processed through the Bank of Valletta.
MaltaSportsOnline offers a 48 hour free shipping policy for purchases over €50, and a nominal charge for purchases below €50. If you have received a satisfactory product but are, in any way, unhappy with the delivery, please contact us immediately with your complaint.
Returns are not a problem! We see two reasons for you to want to return your goods, and thus offer different solutions:
|Return due to a defective product
||Return as you are unhappy with choice made
If the product that has arrived at your end is defective, we offer three solutions for you to choose from:
- Replacement with a similar product: If you take this option we will pick up the product and deliver a replacement product within three working days. All costs will be borne by us. All we require is visibility of defect upon collection. This offer holds for 5 days from delivery of initial product.
Choose option (a)
- Credit note refund with a 10% discount: If you take this option we will pick up the defective product and forward you with a credit note refund including a 10% discount. All we require is visibility of defect upon collection. This offer holds for 5 days from delivery of initial product.
Choose option (b)
- Money Back: If you would like a money-back refund, we will do so within 5 days of collecting the defective product. All we require is visibility of defect upon collection. This offer holds for 5 days from delivery of initial product.
Choose option (c)
You may be unhappy with the choice made, or size chosen, or the general appearance of the product of your choice.
If you notify us within 14 days of the delivery of the product, we will pick it up at no extra cost and provide you with a credit note for the same value. The credit note holds a ‘3-months apply’ period.
All we ask is that you fill in the form below indicating the reason/s for the requested return.
Reasons for requested return. You may also opt to inform us of your request in writing using the model withdrawal form set out in Part B of the Schedule of LN 439 of 2013
S Sultana Director
Mobile Number: +356 7905 1769